Terms & Conditions

Welcome to Make Heads Turn.

The following Terms and Conditions guide the use of and commerce on our web store.

This is what You can expect from us and what we expect from You.
These terms and conditions can be adjusted from time to time. 

1 General

You can shop our product through our web store.
If you have any questions please contact us info@makeheadsturn.com for help. 

All orders are shipped “DDU” “delivered duty unpaid”. 
Note, that orders delivered to a destination outside of the EU may be subject to customs duties and taxes.

All merchandise remains our property until payment is fulfilled. 
Any attempts of frauds will be reported to the responsible institutions.
Make Heads Turn reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.
No other payment options in addition to those displayed at checkout are accepted.
Make Heads Turn holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price, and stock changes.
You have to be the majority of age to shop or have a guardian confirming your order.

Leave name and phone number to this person at checkout.

2 Delivery

We strive to always process and ship orders within 24h and in no longer than 48hours. The order will be sent to the address provided in the checkout process. We operate Monday to Friday with the exception of Lithuanian public holidays. 
A preliminary confirmation will be sent by email when your order is placed. 
Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at info@makeheadsturn.com 
When returning it you are responsible for the goods.
We are not responsible for stolen goods.

LITHUANIA CUSTOMERS • Standard Delivery – This service usually takes 1-5 working days.

EU CUSTOMERS • Standard Delivery – This service usually takes 7-12 working days.

INTERNATIONAL CUSTOMERS • Standard Delivery – This service usually takes  14-21working days.

3 Return Policy

We hope you will enjoy your new Make Heads Turn pins. If the items are not to your satisfaction, we are happy to help you exchange or return them.

If so, please note the following:

Before you send your items back to us you need to send an e-mail to info@makeheadsturn.lt. You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.

The item can be exchanged or returned within 14 days of delivery by sending them back unused, in perfect condition and in original wrapping. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note.

Please note that shipping charges of exchanges or refunds are at your expense.
If the product has a defect, damaged or if the return is due to a mistake made by Make Heads Turn, we will in this case bear or reimburse the delivery cost.

If exchanging or returning items, please note that you are responsible for the product and shipping until we have received the goods. We, therefore, recommend you to choose a safe shipping method.

Your refund will be credited to the original purchaser's credit card after we have received your returned item (in the condition as described above) to the correct destination.

Make Heads Turn is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

4 Force Majeure

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by the public authority or similar circumstances Make Heads Turn will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Make Heads Turn will try to inform You about this.

make heads turn 2012​