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Terms, Conditions & LEGAL

Welcome to Make Heads Turn.

The following Terms and Conditions guide the use of and commerce on our web store.

This is what You can expect from us and what we expect from You.
These terms and conditions can be adjusted from time to time. 

1 General

You can shop our product through our web store.
If you have any questions please contact us for help. 

All orders are shipped “DDU” “delivered duty unpaid”. 
Note, that orders delivered to a destination outside of the EU may be subject to customs duties and taxes.

All merchandise remains our property until payment is fulfilled. 
Any attempts of frauds will be reported to the responsible institutions.
Make Heads Turn reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.
No other payment options in addition to those displayed at checkout are accepted.
Make Heads Turn holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price, and stock changes.
You have to be the majority of age to shop or have a guardian confirming your order.

Leave name and phone number to this person at checkout.

2 Delivery

We strive to always process and ship orders within 24h and in no longer than 48hours. The order will be sent to the address provided in the checkout process. We operate Monday to Friday with the exception of Lithuanian public holidays. 
A preliminary confirmation will be sent by email when your order is placed. 
Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at 
When returning it you are responsible for the goods.
We are not responsible for stolen goods.

LITHUANIA CUSTOMERS • Standard Delivery – This service usually takes 1-5 working days.

EU CUSTOMERS • Standard Delivery – This service usually takes 7-12 working days.

INTERNATIONAL CUSTOMERS • Standard Delivery – This service usually takes  14-21working days.

3 Return Policy

We hope you will enjoy your new Make Heads Turn pins. If the items are not to your satisfaction, we are happy to help you exchange or return them.

If so, please note the following:

Before you send your items back to us you need to send an e-mail to You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.

The item can be exchanged or returned within 14 days of delivery by sending them back unused, in perfect condition and in original wrapping. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note.

Please note that shipping charges of exchanges or refunds are at your expense.
If the product has a defect, damaged or if the return is due to a mistake made by Make Heads Turn, we will in this case bear or reimburse the delivery cost.

If exchanging or returning items, please note that you are responsible for the product and shipping until we have received the goods. We, therefore, recommend you to choose a safe shipping method.

Your refund will be credited to the original purchaser's credit card after we have received your returned item (in the condition as described above) to the correct destination.

Make Heads Turn is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

4 Force Majeure

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by the public authority or similar circumstances Make Heads Turn will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Make Heads Turn will try to inform You about this.

5 Privacy policy 

Individual Goda Narijauskaite (“Make Heads Turn”, “we”, “our”, “us”), is the owner of the website (hereinafter referred to as the "Website”). We are committed to protecting the privacy of our customers’ and online users’ (“you”, “your”).


This Privacy Policy describes how we deal with the personal data that we process via our Website, our stores, and/or applications managed by us and the services offered thereon (hereinafter referred to as the "Services”).


This Privacy Policy applies to your use of our Website and Services, along with any use of our retail studio location at Kraziu 19, Vilnius, Lithuania.

By visiting our Website or providing us your personal data, you are accepting and consenting to the provisions of this Privacy Policy. All personal data processed by us is handled in strict compliance with the European General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).

1. Controller

The data controller who processes all of the personal data we process is:

Goda Narijauskaite, individual working under an economic business certificate, located at Tauro street 8-33, 01113 Vilnius, Lithuania, and registered at State Tax Inspectorate in Lithuania with the identification number 56577710.

If you have any questions, please contact our customer experience department at (

2. Personal Data Collected

2.1 Registration or information requests through our website

We process information from visitors to our store and Website, including when you buy products or receive information from us through email or phone with your request for information. We process personal data based on: consent according to art. 6(1)(a) GDPR, contract according to art. 6(1)(b) GDPR, compliance with a legal obligation according to art. 6(1)(c) GDPR and legitimate interests according to art. 6(1)(f) GDPR.

You may contact us at any time through email to request information. If you send us such an email, we may process the personal data and information provided in your email.

We may combine the information you have provided with other information we have processed about you, both online and in-person (including but not limited to your purchase history, your address, custom order details and/or purchase date), along with information that we receive from public information sources and external parties (e.g. Google, Facebook, etc.)

If you provide us with personal data about another person, you hereby declare that you are authorized to do so and that you allow us to use that information in accordance with this Privacy Policy.


2.2 Automatically generated data

When you use our Website, we may process and register your IP address. Your IP address will be stored in a temporary log file. We may share information regarding your use of our Website with our trusted subsidiaries, affiliates, and partners, as described further in Articles 3.2 and 3.3 below.

Additionally, like many other websites, we use cookies. A cookie is a small file that is sent along with pages of a website and stored by your browser on your computer’s hard drive. For example, cookie-related techniques are the use of fingerprints and scripts such as Google Analytics. Cookies allow personal data to be stored or consulted so that you can be recognized if you visit the Website again. For more detailed information on our use of cookies and similar technologies, please see our Cookie Policy.

3. Purpose of Data Processing


3.1 We process your personal data, as described in Article 2.1, for the following purposes:


  • to fulfill our obligations to provide you with our Services or products (such as shipping and invoicing) or other requests you may make (such as contacting opticians) (based on contract according to art. 6(1)(b) GDPR);

  • to contact you regarding follow-up Services (such as communicating the results of nuances of processed custom orders), to answer your questions, and provide requested information or advice (based on consent according to art. 6(1)(a) GDPR);


3.1.1 to secure our business goals (based on legitimate interest according to art. 6(1)(f) GDPR):

  • for data analysis to improve the efficiency of Services;

  • for audits to check whether our internal processes function as intended and to comply with legal or contractual requirements;

  • for fraud and security checks, such as to detect and prevent identity theft or cyberattacks;

  • for the development of new products and services;

  • to supplement, improve or change our Website, products, and services;

  • to identify trends in the use of Services, to get insight on which parts of our Services are most interesting for our users; and

  • to determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users;


3.1.2 analysis of personal data (e.g. purchase history, custom order details, shipping country and/or city, language) to provide personalized services offers (based on consent and legitimate interest according to art. 6(1)(a) and (f) GDPR):

  • to understand you better so that we can personalize our interactions with you and provide you with information and/or offers that are tailored to your interests; and

  • to better understand your preferences so that we can deliver content through the Services that we believe will be relevant and interesting to you.

  • to send you an email newsletter with offers and information about similar products and Services, only if you have specifically opted in for this. Please note that you can always object to such use, via the ‘unsubscribe’ link in our email newsletters (based on consent according to art. 6(1)(a) GDPR);

  • to comply with various legal obligations, including tax obligations (based on compliance with a legal obligation according to art. 6(1)(c) GDPR; and

  • if you respond to an action or contest, we use the information to carry out the action, to announce the prize winner(s), and to measure the response to our marketing campaigns (based on contract according to art. 6(1)(b) GDPR).


3.2 We will only make personal data available to third parties that are involved in the execution of your order (i.e. lens prescription for custom orders). These third parties process personal data according to our instructions and any such use shall be our full responsibility. Any such data made available is recorded, and any such third parties are also made parties to data processing agreements. We do not pass on your personal data to other third parties unless we are legally obliged to do so.


3.3 We use the automatically generated information, as described in Article 2.2, and your company data and personal data, as described in Article 2.1, to conduct aggregated analyses for internal research and statistical and strategic purposes ("Aggregated Information"). This Aggregated Information does not identify you or your company. We use the Aggregated Information to optimize our Website, Services, and products and learn more about the use of our Website and products so we can improve them.

4. Use by Minors


The Services are not intended for use by persons under the age of 16. If you are younger than 16 years of age, you cannot make use of the Services and you must refrain from providing personal data. If your child has unexpectedly submitted personal information to us and you wish to request that the same personal data be removed, please contact us. Article 8 (Your rights with respect to your personal data) of this Privacy Policy describes the process through which you can contact us for any such requests.


5. Data Retention


5.1 We shall process the personal data for a period of two (2) years after your last order, or for as long as legally required or necessary and allowed for the purpose(s) for which it was obtained. Immediately after these periods, we will destroy the personal data and/or anonymize them.

5.2 The criteria used to determine our retention periods include, but may not be limited to: (i) the duration of our ongoing relationship with you and the Services we offer you; (ii) whether or not we are subject to any legal obligation(s); and (iii) any other legal necessity (such as applicable limitation period(s), litigation, or internal or external investigations).

5.3 Notwithstanding Article 5.1, we may process the personal data for a longer period (i) if you ask us to retain data for another two (2) year period, (ii) in order to comply with statutory retention periods (such as those required by tax legislation), or (iii) in order to prove compliance with applicable statutory obligations (such as the GDPR or email marketing legislation).

5.4 If you request deletion of your personal information by contacting us through the process described in Article 8, all of your personal information processed through our Website shall be deleted, as required by applicable law, unless we are obligated to retain such information, whether by law, to complete the transaction for which the information was processed, or for internal use.


6. Data Protection

Any personal information we process is treated as confidential. As such, we shall take appropriate technical and organizational measures to safeguard and protect the personal data against any accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access or against any other unlawful or unauthorized processing of such personal data. These measures guarantee an appropriate level of security given the risks related to processing and the nature of the data. For example, we use Security Socket Layer encryptions during your order process and completion of our registration form.

7. Sharing the Personal Data

7.1 Without prejudice to Articles 3, 7.1, and 7.2, we don’t transfer any personal information or personal data to any third party without your explicit permission, unless we are obliged to do so under applicable legislation or by order of the competent supervisory authority.

7.2 However, please note that we may transfer your personal data and the information to our local retail stores, as set out in Article 3.2.

7.3 Furthermore, we may employ other data processing companies to process personal data solely on our behalf. Such data processor companies are only entitled to process the data needed to perform their services and activities and in accordance with our explicit written instructions. The processor guarantees that it has implemented appropriate technical and organizational measures in such a manner that its processing meets the requirements of this Privacy Policy and the GDPR, and ensures the protection of the rights of all data subjects. The processing of personal data by a processor shall always be governed by a written data processing agreement between us and the processor. For additional information regarding these data processing companies, please contact us according to the process as described in Article 8, below. 

8. Your Rights

8.1 You have the right to obtain our confirmation as to whether or not we process your personal data, on request. You are also entitled to send our customer experience department ( a request to receive such information. Furthermore, you are entitled to send our customer experience department at a request to access, receive, transfer, rectify, erase or completely withdraw your consent for processing your personal data. We will process your request immediately and in accordance with the GDPR and we will send you a response without undue delay, at least within one month after the receipt of your written request.


8.2 You are entitled to object to our processing of your personal data at any time. Upon any such objection, we shall no longer process your personal data, unless we demonstrate 1) compelling legitimate grounds for the processing which override your interests, rights and freedoms, or 2) to establish, exercise, or defend any legal claim(s). We will send you a response without undue delay, not to exceed one month after the receipt of your written request.

8.3 If you have any complaints regarding our data processing or your previous requests, you can contact our customer experience department at  You also have the right to file a complaint with the relevant Data Protection Authority.


8.4 If you have any further questions or comments, please contact our customer experience department at

9. Cross-border Transfer


9.1 Because Goda’s Narijauskaite’s individual economic activity is a global business activity, your personal data may be stored and processed in every country where we have facilities or service providers. By using our Services or by giving us permission (where required by law), you hereby agree that your information may be transferred to countries other than the country where you live, where other data protection laws may apply than in your own country. Appropriate contractual and other measures have been taken to protect personal data when sent to our subsidiaries or third parties in other countries.


9.2 Some countries outside the European Economic Area (EEA) are recognized by the European Commission as countries where an appropriate level of data protection applies according to the EEA standards (the full list of these countries is available here). For transfers from the EEA to countries that in the opinion of the European Commission do not offer sufficient protection, we have ensured that adequate measures have been taken, among other things by ensuring that the recipient is bound to EU standard data protection provisions, EU-US Privacy Shield certification, or an EU-approved code of conduct or certification to protect your personal data.


10. Third-party Websites

Our Website may contain hyperlinks that lead to outside websites that are maintained by third parties. We cannot accept any responsibility for the content of these websites and for the way in which these websites deal with your data. Please be sure to read the applicable privacy policy, if present, of the website you are visiting.

11. Revisions of This Privacy Policy

Please note that this Privacy Policy might be revised from time to time. Any revised Policy will be published on our Website, where the most current version is available at all times. We recommend checking our Website and the Privacy Policy on a regular basis. If we make a material change to this Privacy Policy that would lessen your privacy rights, we will either continue to honor our Prior Policy for information that we processed when it was in force, or we will ask for your consent to the change. The last revision was made in August 2020

Vilnius, Lithuania, August 2020

6 Cookie policy 

What are cookies?

Websites use useful techniques that increase its user-friendliness and that make the site as interesting as possible for every visitor. Well-known examples of this type of technique are cookies, tags / beacons and Javascripts (hereinafter referred to as "cookies"). Cookies can be used by website owners or third parties who communicate via the website that you visit.

The use of cookies is safe. For example, cookies do not store e-mail addresses or telephone numbers, so their use never leads to e-mail or telemarketing actions.

We think it is very important that you know which cookies our website ('Website') uses and for what purposes they are used. We want to ensure your privacy and user-friendliness of our website as much as possible. Below you can read more about the various cookies that are used by and through our Website and for what purposes.

According to the law, we may store cookies on your device if they are strictly necessary for the use of the site. We require your permission for all other types of cookies. By further clicking and using (or continuing to use) this Website you consent to the placement and reading of cookies when you visit our Website.

Strictly necessary cookies

Strictly necessary cookies enable you to move around the website and use its features. Without these cookies, we will not be able to provide certain features, such as automatic forwarding to the least busy server, or remembering your cart contents.

Functional cookies

Functional cookies record information about the choices that you have made, and they also allow us to tailor the Website to suit your needs. We also use cookies to save your category/segment preference.

Our Website uses functional cookies for:

  1. saving preferences, such as the location, search topic and search type (person/company);

  2. reading out your browser settings in order to optimally display our Website on your screen;

  3. passing information from one page to the next page, so that you do not always have to enter the same information;

  4. the uniform loading of the Website, so that the site remains accessible;

  5. make it possible to respond/give feedback on our Website.

  6. Store cart contents, allowing users to view their cart contents when they return to our site.


You can delete permanent cookies via the settings of your browser.

Tracking cookies

With your consent, we place cookies on your equipment, which can be requested as soon as you visit a website from our network. Tracking cookies are used to track visitors across websites. The tracking cookies track you through our Website and the rest of the internet to match eg. content and advertisements to your surfing behavior. This data are stored in a database in a personalized way. We use these cookies for example to improve the design of our website, improve the user experience, and for remarketing.

This website also contains a Facebook pixel. We herewith share information about your use of our website with our trusted social media, advertising, and analytics partners for advertising purposes. The pixel is loaded every time the website is visited and will a.o. determine which action on our site has been completed Facebook user is on our website, which page has been visited, which glasses have been viewed, how many products have been viewed, items in shopping bag, the content of an order.

Google Analytics

With your consent, through our website, a cookie is placed from the American company Google, as part of their "Analytics" service. We use this service to track and get reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services.

In order to determine which parts of the websites are most interesting to our visitors, we try to continuously measure how many visitors come to our website and what is viewed the most. We use cookies for this. Statistics are generated from the information we collect. These statistics give us insight into how often web pages are visited, where exactly visitors spend the most time, and so on. This enables us to make the structure, navigation, and content of the websites as user-friendly as possible for you. We do not reduce the statistics and other reports to persons.

Click here for Google's privacy statement.

Social media

On our website buttons are included to promote web pages ("like") or share ("pin") on social networks like Facebook, Instagram and Pinterest. These buttons work through pieces of code that come from these social networks itself. Cookies are placed through this code. We have no influence on that. Read the privacy statement of Facebook or Pinterest (which can change regularly) to read what they do with your (personal) data that they process via these cookies.

The information they collect is anonymized as much as possible. The information is transferred to and through Pinterest, Facebook, Youtube, Snapchat, Google + and LinkedIn stored on servers in the United States. LinkedIn, Facebook and Google + adhere to the Privacy Shield principles and are affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.


Because of the way in which the internet and websites work, it may be that we do not always have insight into the cookies that third parties place via our Website.

Should you encounter cookies on this Website that fall into this category and that we have not mentioned above, please let us know. Or contact the third party directly and ask which cookies they put, what the reason is, what the lifespan of the cookie is, and how they have guaranteed your privacy.

Can I turn off cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings. The 'Help' function within your browser should tell you how to restrict or block web browser cookies. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

You can choose whether to accept cookies that are set by Supernormal and their third party suppliers, through the cookie consent banner.

Be aware that if you do not accept cookies, we can no longer guarantee that our Website is working properly. It is possible that some functions of the site are lost or even that you can not view parts of the Website at all.


By visiting our Website or providing your personal data, you are accepting and consenting to the provisions of this Privacy Statement.

Final remarks

We will have to adjust this Statement from time to time, because, for example, our Website or the rules regarding cookies change. We may change the content of the Statement and the cookies included in the lists always and without prior notice. You can consult this web page for the latest version. The last revision is made in August 2020.

If you have any questions or remarks, please contact our customer experience department (

Vilnius, Lithuania, August 2020

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